Privacy Policy
Effective October 8, 2026
Zena Construction ("Zena," "we," "us") respects your privacy. This policy explains what information we collect through zenaconstruction.com, how we use it, and the choices you have.
Information we collect
Information you give us. When you request an inspection, estimate, or bid, call, text, or email us, we collect what you provide, such as:
- Your name, phone number, and email address
- Your property address or ZIP code
- Details about your project, damage, or insurance claim, including claim status and photos you send
- Plans, specifications, and bid documents for commercial projects
Information collected automatically. When you visit our website, we and our service providers may collect technical information such as your IP address, browser type, device type, pages viewed, and how you arrived at our site. We use cookies and similar tools, including analytics and tag management services, to understand how visitors use the site and to improve it.
How we use your information
- To respond to your request and schedule inspections, consultations, and estimates
- To prepare estimates, scopes of work, proposals, and contracts
- To document property damage and support your insurance claim when you ask us to
- To perform, manage, and warranty the work we do for you
- To send project updates, reminders, and invoices
- To follow up about our services, and to ask for feedback or a review
- To improve our website and services, and to protect against fraud or misuse
- To comply with legal, licensing, and insurance requirements
Calls, texts, and email
When you submit a form or give us your phone number, you agree that Zena Construction may contact you by phone, text message, and email about your project and our services, including through automated systems. Consent is not a condition of purchase. Message and data rates may apply, and message frequency varies. You can reply STOP to any text to opt out, or HELP for help. You can unsubscribe from marketing email at any time using the link in the message.
How we share information
We do not sell your personal information. We share it only as needed to serve you:
- Your insurance carrier or adjuster, when you ask us to provide documentation, estimates, or photos for your claim
- Licensed subcontractors and suppliers who perform or supply parts of your project
- Service providers who help us run our business, such as customer relationship management, phone and messaging, scheduling, accounting, and website hosting providers, who may use your information only to provide services to us
- Mortgage companies or lenders when needed to process insurance proceeds for your project, with your authorization
- Legal and safety reasons, when required by law, subpoena, or to protect our rights, our customers, or the public
- Business transfers, if Zena is involved in a merger, acquisition, or sale of assets
Photos of your property
We photograph property conditions to document damage, support insurance claims, and record our work. We may use photos of completed work in our portfolio, website, or marketing. We do not publish your name or address with these photos without your permission. If you prefer that photos of your property not be used for marketing, tell us and we will honor your request.
How long we keep information
We keep project records, contracts, photos, and invoices for as long as needed to complete your project, honor warranties, and meet legal, tax, licensing, and insurance record requirements. We delete or de-identify information when it is no longer needed.
How we protect information
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
Your choices
- You can ask us to access, correct, or delete the personal information we hold about you, subject to records we must keep by law or contract
- You can opt out of texts by replying STOP and out of marketing email by using the unsubscribe link
- You can set your browser to block or delete cookies, though some parts of the site may not work as intended
Children
Our website and services are intended for adults. We do not knowingly collect personal information from children under 13.
Links to other websites
Our website may link to other sites, such as Google reviews. We are not responsible for the privacy practices of those sites.
Changes to this policy
We may update this Privacy Policy from time to time. The effective date at the top shows when it was last changed.
Contact us
Questions or requests about your information can be sent to: